Bunch of stuff related to getting central region unassigned ticket amount on the site.

src/boardService.js

@@ -1,13 +1,15 @@
 const { startAuthentication } = require('./auth');
-const { fetchClosedTickets } = require('./tickets');
+const { fetchClosedTickets, fetchUnassignedCount } = require('./tickets');
 
-function createBoardService({ clientId, clientSecret, technicians, statusSet, windowMinutes, checkMinutes }) {
+function createBoardService({ clientId, clientSecret, technicians, statusSet, windowMinutes, checkMinutes, unassignedStatusSet, unassignedSiteSet, unassignedGroupSet }) {
     const state = {
         auth: 'disconnected',
         verificationUrl: null,
         userCode: null,
         lastCheck: null,
-        lastError: null
+        lastError: null,
+        unassignedCount: null,
+        unassignedError: null
     };
 
     const tickets = new Map();
@@ -25,6 +27,14 @@ function createBoardService({ clientId, clientSecret, technicians, statusSet, wi
             statusSet,
             windowMinutes
         });
+
+        await fetchUnassignedCount({
+            accessToken,
+            state,
+            statusSet: unassignedStatusSet,
+            siteSet: unassignedSiteSet,
+            groupSet: unassignedGroupSet
+        });
     }
 
     function startPolling() {

src/env.example

@@ -2,3 +2,13 @@ CLIENT_ID=
 CLIENT_SECRET=
 TECHNICIAN_NAMES=First Last, First Last
 STATUS_NAMES=Closed,Resolved
+# Unassigned queue number: counts tickets with no technician assigned,
+# matching all of the statuses/sites below and this support group.
+# Note the exact spelling "Need Information" (not "Needs Information") -
+# that's the literal status name in this SDP instance.
+
+
+
+UNASSIGNED_STATUS_NAMES=Open,In Progress,Need Information
+UNASSIGNED_SITES=KVCC,CMCC,EMCC,CMCC-Damariscotta,KVCC-Alfond,MCCS
+UNASSIGNED_GROUP=Customer Support

src/public/index.html

@@ -91,6 +91,31 @@ h1 {
 }
 .status[data-auth="error"] .dot { background: var(--alert); }
 
+.unassigned {
+  display: flex;
+  align-items: baseline;
+  gap: 8px;
+  font-family: var(--mono);
+}
+
+.unassigned[hidden] { display: none; }
+
+.unassignedNum {
+  font-size: 28px;
+  font-weight: 600;
+  color: var(--signal);
+  line-height: 1;
+}
+
+.unassignedNum[data-error] { color: var(--alert); }
+
+.unassignedLabel {
+  font-size: 11px;
+  letter-spacing: 0.08em;
+  text-transform: uppercase;
+  color: var(--muted);
+}
+
 @keyframes pulse {
   0%, 100% { opacity: 1; }
   50% { opacity: 0.25; }
@@ -302,6 +327,10 @@ body > footer {
 
   <header>
     <h1>Closed ticket board</h1>
+    <div class="unassigned" id="unassigned" hidden>
+      <span class="unassignedNum" id="unassignedNum">–</span>
+      <span class="unassignedLabel">Unassigned</span>
+    </div>
     <div class="status" id="status" data-auth="disconnected">
       <span class="dot"></span><span id="statusText">Not connected</span>
     </div>
@@ -375,6 +404,23 @@ function render() {
   $('status').dataset.auth = data.auth;
   $('statusText').textContent = STATUS_TEXT[data.auth] || data.auth;
 
+  const unassignedEl = $('unassigned');
+  const unassignedNumEl = $('unassignedNum');
+  if (data.auth === 'connected' && (data.unassignedCount !== null || data.unassignedError)) {
+    unassignedEl.hidden = false;
+    if (data.unassignedError) {
+      unassignedNumEl.textContent = '—';
+      unassignedNumEl.dataset.error = 'true';
+      unassignedEl.title = 'Unassigned check failed: ' + data.unassignedError;
+    } else {
+      unassignedNumEl.textContent = data.unassignedCount;
+      delete unassignedNumEl.dataset.error;
+      unassignedEl.title = '';
+    }
+  } else {
+    unassignedEl.hidden = true;
+  }
+
   $('meta').innerHTML = [
     'Checks every ' + data.checkMinutes + ' min',
     'Window ' + data.windowMinutes + ' min',

src/server.js

@@ -6,7 +6,7 @@ const express = require('express');
 const { createBoardService } = require('./boardService');
 const { createRoutes } = require('./routes');
 
-const { CLIENT_ID, CLIENT_SECRET, TECHNICIAN_NAMES, STATUS_NAMES } = process.env;
+const { CLIENT_ID, CLIENT_SECRET, TECHNICIAN_NAMES, STATUS_NAMES, UNASSIGNED_STATUS_NAMES, UNASSIGNED_SITES, UNASSIGNED_GROUP } = process.env;
 const PORT = process.env.PORT || 3000; // default 3000
 
 if (!CLIENT_ID || !CLIENT_SECRET) {
@@ -18,6 +18,15 @@ const technicians = (TECHNICIAN_NAMES ? TECHNICIAN_NAMES.split(',') : []).map(t
 const statuses = (STATUS_NAMES ? STATUS_NAMES.split(',') : []).map(s => s.trim()).filter(Boolean);
 const statusSet = new Set(statuses.map(s => s.toLowerCase()));
 
+const unassignedStatuses = (UNASSIGNED_STATUS_NAMES ? UNASSIGNED_STATUS_NAMES.split(',') : ['Open', 'In Progress', 'Need Information']).map(s => s.trim()).filter(Boolean);
+const unassignedStatusSet = new Set(unassignedStatuses.map(s => s.toLowerCase()));
+
+const unassignedSites = (UNASSIGNED_SITES ? UNASSIGNED_SITES.split(',') : ['KVCC', 'CMCC', 'EMCC']).map(s => s.trim()).filter(Boolean);
+const unassignedSiteSet = new Set(unassignedSites.map(s => s.toLowerCase()));
+
+const unassignedGroups = (UNASSIGNED_GROUP ? UNASSIGNED_GROUP.split(',') : ['Customer Support']).map(g => g.trim()).filter(Boolean);
+const unassignedGroupSet = new Set(unassignedGroups.map(g => g.toLowerCase()));
+
 const WINDOW_MINUTES = 10; // how far back the server looks in minutes
 const CHECK_MINUTES = 1; // how often the server checks for new tickets in minutes
 
@@ -30,7 +39,10 @@ const boardService = createBoardService({
     technicians,
     statusSet,
     windowMinutes: WINDOW_MINUTES,
-    checkMinutes: CHECK_MINUTES
+    checkMinutes: CHECK_MINUTES,
+    unassignedStatusSet,
+    unassignedSiteSet,
+    unassignedGroupSet
 });
 
 app.use(express.static(path.join(__dirname, 'public')));

src/tickets.js

@@ -99,6 +99,78 @@ async function fetchClosedTickets({ accessToken, state, tickets, technicians, st
     }
 }
 
+async function fetchUnassignedCount({ accessToken, state, statusSet, siteSet, groupSet }) {
+    if (!accessToken) return;
+
+    try {
+        let count = 0;
+        let startIndex = 1;
+        const rowCount = 100;
+        const maxPages = 50; // safety cap: 5000 unassigned tickets
+
+        // The SDP instance ignores search_criteria arrays with more than one
+        // condition, so only "technician is unassigned" is filtered server-side;
+        // status/site/group are matched client-side per ticket below.
+        for (let page = 0; page < maxPages; page++) {
+            const listInfo = {
+                list_info: {
+                    row_count: rowCount,
+                    start_index: startIndex,
+                    search_criteria: {
+                        field: 'technician',
+                        condition: 'is',
+                        value: null
+                    },
+                    fields_required: ['status', 'technician', 'group', 'requester']
+                }
+            };
+
+            const response = await axios.get('https://ithelp.mainecc.edu/api/v3/requests', {
+                params: { input_data: JSON.stringify(listInfo) },
+                headers: {
+                    Authorization: `Zoho-oauthtoken ${accessToken}`,
+                    Accept: 'application/vnd.manageengine.sdp.v3+json'
+                }
+            });
+
+            const found = response.data?.requests || [];
+
+            for (const ticket of found) {
+                if (ticket.technician) continue;
+
+                const statusName = (ticket.status?.name || '').toLowerCase();
+                const statusInternalName = (ticket.status?.internal_name || '').toLowerCase();
+                const statusMatches = !statusSet.size
+                    || statusSet.has(statusName)
+                    || statusSet.has(statusInternalName);
+                if (!statusMatches) continue;
+
+                const groupName = (ticket.group?.name || '').toLowerCase();
+                if (groupSet.size && !groupSet.has(groupName)) continue;
+
+                const siteName = (ticket.requester?.site?.name || '').toLowerCase();
+                if (siteSet.size && !siteSet.has(siteName)) continue;
+
+                count++;
+            }
+
+            if (!response.data?.list_info?.has_more_rows || found.length === 0) break;
+            startIndex += rowCount;
+        }
+
+        state.unassignedCount = count;
+        state.unassignedError = null;
+    } catch (err) {
+        const detail = err.response?.data;
+        state.unassignedError = detail?.response_status?.messages?.[0]?.message
+            || (typeof detail === 'string' ? detail : null)
+            || err.message;
+        state.unassignedCount = null;
+        console.error('Error fetching unassigned count: ', detail || err.message);
+    }
+}
+
 module.exports = {
-    fetchClosedTickets
+    fetchClosedTickets,
+    fetchUnassignedCount
 };