commit
d8253631f1
40
README.md
40
README.md
@ -1,8 +1,44 @@
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||||
# sdp-request-watcher
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A locally run JS app to monitor for request closures using Zoho's SDP Cloud API.
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## Reference Materials
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## Env and Server Setup
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env.example contains the setup for the env requires a Non-Browser Application key from https://api-console.zoho.com/add
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Place the .env file inside the src directory
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Technicians and Statuses are checked in the .env file
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I resolved the issue with it only finding closed tickets so it should now find resolved and closed I havent tested with others but will
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The technician field can have spaces after the comma however the statuses can not. There can be no spaces before the status or it wont work properly.
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## Site Setup
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Open the site after the server is running, then connect the Zoho account from the board.
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1. Start the server from the `src` folder with node ./server.js
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2. Open the local dashboard in your browser. Should be localhost:3000
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3. Click **Connect** to begin the Zoho authorization flow.
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4. Approve the device code on the Zoho page, then return to the dashboard.
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What you should see:
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Once connected, the board will begin checking for tickets automatically and refreshing on its own based on the time set in the server.js file.
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## Requirements
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axios
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dotenv
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## Reference Materials/ Provided by Skylar
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- [Non-Browser Apps - Overview](https://www.zoho.com/accounts/protocol/oauth/limited-input-devices.html)
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- [Non-Browser Apps - Initiation Request](https://www.zoho.com/accounts/protocol/oauth/devices/initiation-request.html)
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package-lock.json
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788
package-lock.json
generated
@ -1,12 +1,51 @@
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{
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||||
"name": "sdp-request-watcher",
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"name": "Dashboard",
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"lockfileVersion": 3,
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||||
"requires": true,
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||||
"packages": {
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"": {
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"dependencies": {
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"axios": "^1.13.2",
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||||
"dotenv": "^17.2.3"
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"dotenv": "^17.4.2",
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"express": "^5.2.1"
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||||
}
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},
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"node_modules/accepts": {
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"license": "MIT",
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"funding": {
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"type": "opencollective",
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"url": "https://opencollective.com/express"
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}
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@ -26,6 +65,52 @@
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"url": "https://opencollective.com/express"
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"funding": {
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"type": "opencollective",
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"url": "https://opencollective.com/express"
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}
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@ -39,6 +124,22 @@
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"node": ">= 0.4"
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@ -51,6 +152,63 @@
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"node": ">= 0.8"
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"url": "https://opencollective.com/express"
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"encodeurl": "^2.0.0",
|
||||
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|
||||
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|
||||
"send": "^1.2.0"
|
||||
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|
||||
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|
||||
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|
||||
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|
||||
"funding": {
|
||||
"type": "opencollective",
|
||||
"url": "https://opencollective.com/express"
|
||||
}
|
||||
},
|
||||
"node_modules/setprototypeof": {
|
||||
"version": "1.2.0",
|
||||
"resolved": "https://registry.npmjs.org/setprototypeof/-/setprototypeof-1.2.0.tgz",
|
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|
||||
"license": "ISC"
|
||||
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|
||||
"node_modules/side-channel": {
|
||||
"version": "1.1.1",
|
||||
"resolved": "https://registry.npmjs.org/side-channel/-/side-channel-1.1.1.tgz",
|
||||
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||||
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|
||||
"dependencies": {
|
||||
"es-errors": "^1.3.0",
|
||||
"object-inspect": "^1.13.4",
|
||||
"side-channel-list": "^1.0.1",
|
||||
"side-channel-map": "^1.0.1",
|
||||
"side-channel-weakmap": "^1.0.2"
|
||||
},
|
||||
"engines": {
|
||||
"node": ">= 0.4"
|
||||
},
|
||||
"funding": {
|
||||
"url": "https://github.com/sponsors/ljharb"
|
||||
}
|
||||
},
|
||||
"node_modules/side-channel-list": {
|
||||
"version": "1.0.1",
|
||||
"resolved": "https://registry.npmjs.org/side-channel-list/-/side-channel-list-1.0.1.tgz",
|
||||
"integrity": "sha512-mjn/0bi/oUURjc5Xl7IaWi/OJJJumuoJFQJfDDyO46+hBWsfaVM65TBHq2eoZBhzl9EchxOijpkbRC8SVBQU0w==",
|
||||
"license": "MIT",
|
||||
"dependencies": {
|
||||
"es-errors": "^1.3.0",
|
||||
"object-inspect": "^1.13.4"
|
||||
},
|
||||
"engines": {
|
||||
"node": ">= 0.4"
|
||||
},
|
||||
"funding": {
|
||||
"url": "https://github.com/sponsors/ljharb"
|
||||
}
|
||||
},
|
||||
"node_modules/side-channel-map": {
|
||||
"version": "1.0.1",
|
||||
"resolved": "https://registry.npmjs.org/side-channel-map/-/side-channel-map-1.0.1.tgz",
|
||||
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||||
"license": "MIT",
|
||||
"dependencies": {
|
||||
"call-bound": "^1.0.2",
|
||||
"es-errors": "^1.3.0",
|
||||
"get-intrinsic": "^1.2.5",
|
||||
"object-inspect": "^1.13.3"
|
||||
},
|
||||
"engines": {
|
||||
"node": ">= 0.4"
|
||||
},
|
||||
"funding": {
|
||||
"url": "https://github.com/sponsors/ljharb"
|
||||
}
|
||||
},
|
||||
"node_modules/side-channel-weakmap": {
|
||||
"version": "1.0.2",
|
||||
"resolved": "https://registry.npmjs.org/side-channel-weakmap/-/side-channel-weakmap-1.0.2.tgz",
|
||||
"integrity": "sha512-WPS/HvHQTYnHisLo9McqBHOJk2FkHO/tlpvldyrnem4aeQp4hai3gythswg6p01oSoTl58rcpiFAjF2br2Ak2A==",
|
||||
"license": "MIT",
|
||||
"dependencies": {
|
||||
"call-bound": "^1.0.2",
|
||||
"es-errors": "^1.3.0",
|
||||
"get-intrinsic": "^1.2.5",
|
||||
"object-inspect": "^1.13.3",
|
||||
"side-channel-map": "^1.0.1"
|
||||
},
|
||||
"engines": {
|
||||
"node": ">= 0.4"
|
||||
},
|
||||
"funding": {
|
||||
"url": "https://github.com/sponsors/ljharb"
|
||||
}
|
||||
},
|
||||
"node_modules/statuses": {
|
||||
"version": "2.0.2",
|
||||
"resolved": "https://registry.npmjs.org/statuses/-/statuses-2.0.2.tgz",
|
||||
"integrity": "sha512-DvEy55V3DB7uknRo+4iOGT5fP1slR8wQohVdknigZPMpMstaKJQWhwiYBACJE3Ul2pTnATihhBYnRhZQHGBiRw==",
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"license": "MIT",
|
||||
"engines": {
|
||||
"node": ">= 0.8"
|
||||
}
|
||||
},
|
||||
"node_modules/toidentifier": {
|
||||
"version": "1.0.1",
|
||||
"resolved": "https://registry.npmjs.org/toidentifier/-/toidentifier-1.0.1.tgz",
|
||||
"integrity": "sha512-o5sSPKEkg/DIQNmH43V0/uerLrpzVedkUh8tGNvaeXpfpuwjKenlSox/2O/BTlZUtEe+JG7s5YhEz608PlAHRA==",
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"license": "MIT",
|
||||
"engines": {
|
||||
"node": ">=0.6"
|
||||
}
|
||||
},
|
||||
"node_modules/type-is": {
|
||||
"version": "2.1.0",
|
||||
"resolved": "https://registry.npmjs.org/type-is/-/type-is-2.1.0.tgz",
|
||||
"integrity": "sha512-faYHw0anBbc/kWF3zFTEnxSFOAGUX9GFbOBthvDdLsIlEoWOFOtS0zgCiQYwIskL9iGXZL3kAXD8OoZ4GmMATA==",
|
||||
"license": "MIT",
|
||||
"dependencies": {
|
||||
"content-type": "^2.0.0",
|
||||
"media-typer": "^1.1.0",
|
||||
"mime-types": "^3.0.0"
|
||||
},
|
||||
"engines": {
|
||||
"node": ">= 18"
|
||||
},
|
||||
"funding": {
|
||||
"type": "opencollective",
|
||||
"url": "https://opencollective.com/express"
|
||||
}
|
||||
},
|
||||
"node_modules/type-is/node_modules/content-type": {
|
||||
"version": "2.0.0",
|
||||
"resolved": "https://registry.npmjs.org/content-type/-/content-type-2.0.0.tgz",
|
||||
"integrity": "sha512-j/O/d7GcZCyNl7/hwZAb606rzqkyvaDctLmckbxLzHvFBzTJHuGEdodATcP3yIRoDrLHkIATJuvzbFlp/ki2cQ==",
|
||||
"license": "MIT",
|
||||
"engines": {
|
||||
"node": ">=18"
|
||||
},
|
||||
"funding": {
|
||||
"type": "opencollective",
|
||||
"url": "https://opencollective.com/express"
|
||||
}
|
||||
},
|
||||
"node_modules/type-is/node_modules/mime-db": {
|
||||
"version": "1.54.0",
|
||||
"resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.54.0.tgz",
|
||||
"integrity": "sha512-aU5EJuIN2WDemCcAp2vFBfp/m4EAhWJnUNSSw0ixs7/kXbd6Pg64EmwJkNdFhB8aWt1sH2CTXrLxo/iAGV3oPQ==",
|
||||
"license": "MIT",
|
||||
"engines": {
|
||||
"node": ">= 0.6"
|
||||
}
|
||||
},
|
||||
"node_modules/type-is/node_modules/mime-types": {
|
||||
"version": "3.0.2",
|
||||
"resolved": "https://registry.npmjs.org/mime-types/-/mime-types-3.0.2.tgz",
|
||||
"integrity": "sha512-Lbgzdk0h4juoQ9fCKXW4by0UJqj+nOOrI9MJ1sSj4nI8aI2eo1qmvQEie4VD1glsS250n15LsWsYtCugiStS5A==",
|
||||
"license": "MIT",
|
||||
"dependencies": {
|
||||
"mime-db": "^1.54.0"
|
||||
},
|
||||
"engines": {
|
||||
"node": ">=18"
|
||||
},
|
||||
"funding": {
|
||||
"type": "opencollective",
|
||||
"url": "https://opencollective.com/express"
|
||||
}
|
||||
},
|
||||
"node_modules/unpipe": {
|
||||
"version": "1.0.0",
|
||||
"resolved": "https://registry.npmjs.org/unpipe/-/unpipe-1.0.0.tgz",
|
||||
"integrity": "sha512-pjy2bYhSsufwWlKwPc+l3cN7+wuJlK6uz0YdJEOlQDbl6jo/YlPi4mb8agUkVC8BF7V8NuzeyPNqRksA3hztKQ==",
|
||||
"license": "MIT",
|
||||
"engines": {
|
||||
"node": ">= 0.8"
|
||||
}
|
||||
},
|
||||
"node_modules/vary": {
|
||||
"version": "1.1.2",
|
||||
"resolved": "https://registry.npmjs.org/vary/-/vary-1.1.2.tgz",
|
||||
"integrity": "sha512-BNGbWLfd0eUPabhkXUVm0j8uuvREyTh5ovRa/dyow/BqAbZJyC+5fU+IzQOzmAKzYqYRAISoRhdQr3eIZ/PXqg==",
|
||||
"license": "MIT",
|
||||
"engines": {
|
||||
"node": ">= 0.8"
|
||||
}
|
||||
},
|
||||
"node_modules/wrappy": {
|
||||
"version": "1.0.2",
|
||||
"resolved": "https://registry.npmjs.org/wrappy/-/wrappy-1.0.2.tgz",
|
||||
"integrity": "sha512-l4Sp/DRseor9wL6EvV2+TuQn63dMkPjZ/sp9XkghTEbV9KlPS1xUsZ3u7/IQO4wxtcFB4bgpQPRcR3QCvezPcQ==",
|
||||
"license": "ISC"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@ -1,6 +1,7 @@
|
||||
{
|
||||
"dependencies": {
|
||||
"axios": "^1.13.2",
|
||||
"dotenv": "^17.2.3"
|
||||
"dotenv": "^17.4.2",
|
||||
"express": "^5.2.1"
|
||||
}
|
||||
}
|
||||
|
||||
80
src/auth.js
Normal file
80
src/auth.js
Normal file
@ -0,0 +1,80 @@
|
||||
const axios = require('axios');
|
||||
|
||||
async function getDeviceCode(clientId) {
|
||||
const params = new URLSearchParams({
|
||||
client_id: clientId,
|
||||
scope: 'SDPOnDemand.requests.READ',
|
||||
grant_type: 'device_request',
|
||||
access_type: 'offline'
|
||||
});
|
||||
|
||||
const res = await axios.post('https://accounts.zoho.com/oauth/v3/device/code', params);
|
||||
return res.data;
|
||||
}
|
||||
|
||||
function pollForToken(clientId, clientSecret, deviceCode, interval, expiresIn) {
|
||||
const pollParams = new URLSearchParams({
|
||||
client_id: clientId,
|
||||
client_secret: clientSecret,
|
||||
code: deviceCode,
|
||||
grant_type: 'device_token'
|
||||
});
|
||||
|
||||
return new Promise((resolve, reject) => {
|
||||
const deadline = Date.now() + (expiresIn || 300) * 1000;
|
||||
|
||||
const timer = setInterval(async () => {
|
||||
if (Date.now() > deadline) {
|
||||
clearInterval(timer);
|
||||
reject(new Error('Expired try again.'));
|
||||
return;
|
||||
}
|
||||
|
||||
try {
|
||||
const res = await axios.post('https://accounts.zoho.com/oauth/v3/device/token', pollParams);
|
||||
if (res.data.access_token) {
|
||||
clearInterval(timer);
|
||||
resolve(res.data.access_token);
|
||||
}
|
||||
} catch (err) {
|
||||
}
|
||||
}, interval + 500);
|
||||
});
|
||||
}
|
||||
|
||||
async function startAuthentication({ clientId, clientSecret, state }) {
|
||||
state.auth = 'pending';
|
||||
state.lastError = null;
|
||||
|
||||
const deviceData = await getDeviceCode(clientId);
|
||||
state.verificationUrl = deviceData.verification_uri_complete;
|
||||
state.userCode = deviceData.user_code;
|
||||
|
||||
console.log('Open this URL and authorize:', deviceData.verification_uri_complete);
|
||||
console.log('Code: ', deviceData.user_code);
|
||||
|
||||
try {
|
||||
const accessToken = await pollForToken(
|
||||
clientId,
|
||||
clientSecret,
|
||||
deviceData.device_code,
|
||||
deviceData.interval,
|
||||
deviceData.expires_in
|
||||
);
|
||||
|
||||
state.auth = 'connected';
|
||||
state.verificationUrl = null;
|
||||
state.userCode = null;
|
||||
return { accessToken };
|
||||
} catch (err) {
|
||||
state.auth = 'error';
|
||||
state.lastError = err.message;
|
||||
state.verificationUrl = null;
|
||||
state.userCode = null;
|
||||
return null;
|
||||
}
|
||||
}
|
||||
|
||||
module.exports = {
|
||||
startAuthentication
|
||||
};
|
||||
89
src/boardService.js
Normal file
89
src/boardService.js
Normal file
@ -0,0 +1,89 @@
|
||||
const { startAuthentication } = require('./auth');
|
||||
const { fetchClosedTickets } = require('./tickets');
|
||||
|
||||
function createBoardService({ clientId, clientSecret, technicians, statusSet, windowMinutes, checkMinutes }) {
|
||||
const state = {
|
||||
auth: 'disconnected',
|
||||
verificationUrl: null,
|
||||
userCode: null,
|
||||
lastCheck: null,
|
||||
lastError: null
|
||||
};
|
||||
|
||||
const tickets = new Map();
|
||||
let accessToken = null;
|
||||
let pollingTimer = null;
|
||||
|
||||
async function refreshTickets() {
|
||||
if (!accessToken) return;
|
||||
|
||||
await fetchClosedTickets({
|
||||
accessToken,
|
||||
state,
|
||||
tickets,
|
||||
technicians,
|
||||
statusSet,
|
||||
windowMinutes
|
||||
});
|
||||
}
|
||||
|
||||
function startPolling() {
|
||||
if (pollingTimer) return;
|
||||
|
||||
pollingTimer = setInterval(() => {
|
||||
refreshTickets().catch(err => {
|
||||
state.lastError = err.message;
|
||||
state.lastCheck = Date.now();
|
||||
});
|
||||
}, checkMinutes * 60 * 1000);
|
||||
}
|
||||
|
||||
async function connect() {
|
||||
const authResult = await startAuthentication({
|
||||
clientId,
|
||||
clientSecret,
|
||||
state
|
||||
});
|
||||
|
||||
if (!authResult?.accessToken) return;
|
||||
|
||||
accessToken = authResult.accessToken;
|
||||
console.log('Authorization successful');
|
||||
|
||||
await refreshTickets();
|
||||
startPolling();
|
||||
}
|
||||
|
||||
function failConnection(err) {
|
||||
state.auth = 'error';
|
||||
state.lastError = err.message;
|
||||
state.verificationUrl = null;
|
||||
state.userCode = null;
|
||||
}
|
||||
|
||||
function getState() {
|
||||
return {
|
||||
...state,
|
||||
windowMinutes,
|
||||
checkMinutes,
|
||||
watching: technicians,
|
||||
serverTime: Date.now(),
|
||||
tickets: [...tickets.values()].sort((a, b) => b.closedAt - a.closedAt)
|
||||
};
|
||||
}
|
||||
|
||||
async function checkNow() {
|
||||
await refreshTickets();
|
||||
}
|
||||
|
||||
return {
|
||||
connect,
|
||||
checkNow,
|
||||
failConnection,
|
||||
getState
|
||||
};
|
||||
}
|
||||
|
||||
module.exports = {
|
||||
createBoardService
|
||||
};
|
||||
4
src/env.example
Normal file
4
src/env.example
Normal file
@ -0,0 +1,4 @@
|
||||
CLIENT_ID=
|
||||
CLIENT_SECRET=
|
||||
TECHNICIAN_NAMES=First Last, First Last
|
||||
STATUS_NAMES=Closed,Resolved
|
||||
55
src/main.js
55
src/main.js
@ -1,55 +0,0 @@
|
||||
/* SDP Request Watcher
|
||||
* Monitors requests in Zoho's SDP Cloud platform to play a sound alert
|
||||
* when a request is closed.
|
||||
*
|
||||
* Developed for MCCS ITS by Skylar Grant
|
||||
*/
|
||||
|
||||
const dotenv = require('dotenv');
|
||||
dotenv.config({ quiet: true });
|
||||
const { CLIENT_ID, CLIENT_SECRET } = process.env;
|
||||
const { Client, ListInfoBuilder, SearchCriteriaBuilder } = require('./modules/sdp-api');
|
||||
const client = new Client(CLIENT_ID, CLIENT_SECRET);
|
||||
const technicianNamesArray = process.env.TECHNICIAN_NAMES.split(',');
|
||||
const statusNamesArray = process.env.STATUS_NAMES.split(',');
|
||||
|
||||
async function authInitLoop() {
|
||||
await client.init();
|
||||
console.log(`Please visit ${client.verificationUrl} and enter the code: ${client.userCode}`);
|
||||
|
||||
// Poll for authorization
|
||||
const pollInterval = setInterval(async () => {
|
||||
try {
|
||||
/** @type {boolean} */
|
||||
const authorized = await client.poll();
|
||||
if (authorized) {
|
||||
clearInterval(pollInterval);
|
||||
console.log('Authorization successful! Access token obtained.');
|
||||
} else {
|
||||
console.log('Still waiting for user authorization...');
|
||||
}
|
||||
} catch (error) {
|
||||
clearInterval(pollInterval);
|
||||
console.error('Error during polling:', error.message);
|
||||
}
|
||||
}, client.pollInterval + 500);
|
||||
}
|
||||
|
||||
async function pullRequests() {
|
||||
try {
|
||||
const listInfo = new ListInfoBuilder()
|
||||
.setRowCount(10);
|
||||
|
||||
const searchCriteria = new SearchCriteriaBuilder()
|
||||
.addTechnicians(technicianNamesArray, "is")
|
||||
.addStatuses(statusNamesArray, "is", "and");
|
||||
|
||||
listInfo.data.search_criteria = searchCriteria.data;
|
||||
} catch (error) {
|
||||
console.error('Error pulling requests:', error.message);
|
||||
}
|
||||
}
|
||||
|
||||
authInitLoop().catch(err => {
|
||||
console.error('Error in authInitLoop execution:', err.message);
|
||||
});
|
||||
@ -1,231 +0,0 @@
|
||||
/* SDP-API Tool
|
||||
* Client for interacting with the Zoho SDP Cloud API.
|
||||
*
|
||||
* Developed for MCCS ITS by Skylar Grant
|
||||
*/
|
||||
const axios = require('axios');
|
||||
|
||||
// Template strings for requests
|
||||
const strings = {
|
||||
tokenPrefix: 'Authorization: Zoho-oauthtoken ',
|
||||
initiation: {
|
||||
endpoint: 'https://accounts.zoho.com/oauth/v3/device/code',
|
||||
params: {
|
||||
grant_type: 'device_request',
|
||||
scope: 'SDPOnDemand.requests.READ',
|
||||
access_type: 'offline'
|
||||
}
|
||||
},
|
||||
polling: {
|
||||
endpoint: 'https://accounts.zoho.com/oauth/v3/device/token',
|
||||
params: {
|
||||
grant_type: 'device_token'
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
/** SDP API Client
|
||||
* Handles OAuth device authorization flow for Zoho's SDP Cloud API.
|
||||
* @class Client
|
||||
* @constructor
|
||||
* @param {string} clientId - The Client ID for the Zoho application.
|
||||
* @param {string} clientSecret - The Client Secret for the Zoho application.
|
||||
* @returns {Client} An instance of the SDP API Client.
|
||||
*/
|
||||
class Client {
|
||||
constructor(clientId, clientSecret) {
|
||||
if (!clientId || !clientSecret) {
|
||||
throw new Error('Client ID and Client Secret are required to create an SDP API Client.');
|
||||
}
|
||||
this.clientId = clientId;
|
||||
this.clientSecret = clientSecret;
|
||||
|
||||
// Set up placeholders for tokens and codes
|
||||
this.deviceCode = null;
|
||||
this.accessToken = null;
|
||||
this.refreshToken = null;
|
||||
this.userCode = null;
|
||||
this.verificationUrl = null;
|
||||
|
||||
// Create copies of the request parameter templates
|
||||
this.initParams = JSON.parse(JSON.stringify(strings.initiation.params));
|
||||
this.initParams.client_id = this.clientId;
|
||||
|
||||
this.pollParams = JSON.parse(JSON.stringify(strings.polling.params));
|
||||
this.pollParams.client_id = this.clientId;
|
||||
this.pollParams.client_secret = this.clientSecret;
|
||||
|
||||
return this;
|
||||
}
|
||||
|
||||
async init() {
|
||||
const urlParams = new URLSearchParams(this.initParams).toString();
|
||||
const fullUrl = `${strings.initiation.endpoint}?${urlParams}`;
|
||||
const initRes = await axios.post(fullUrl);
|
||||
|
||||
if (initRes.status !== 200) {
|
||||
throw new Error(`Error during initiation request: ${initRes.status} - ${initRes.statusText}`);
|
||||
}
|
||||
|
||||
this.deviceCode = initRes.data.device_code;
|
||||
this.userCode = initRes.data.user_code;
|
||||
this.verificationUrl = initRes.data.verification_uri_complete;
|
||||
this.pollInterval = initRes.data.interval;
|
||||
|
||||
return this;
|
||||
}
|
||||
|
||||
async poll() {
|
||||
if (!this.deviceCode) {
|
||||
throw new Error('Device code is not set. Please run the initiation request first.');
|
||||
}
|
||||
this.pollParams.code = this.deviceCode;
|
||||
const pollParams = new URLSearchParams(this.pollParams).toString();
|
||||
const fullPollUrl = `${strings.polling.endpoint}?${pollParams}`;
|
||||
const pollRes = await axios.post(fullPollUrl);
|
||||
if (pollRes.status !== 200) {
|
||||
throw new Error(`Error during polling request: ${pollRes.status} - ${pollRes.statusText}`);
|
||||
}
|
||||
|
||||
if (pollRes.data.access_token) {
|
||||
this.accessToken = pollRes.data.access_token;
|
||||
this.refreshToken = pollRes.data.refresh_token;
|
||||
return true;
|
||||
} else {
|
||||
return false;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
/** Search Criteria Builder
|
||||
* Class to help build search criteria for SDP API requests.
|
||||
* @class SearchCriteriaBuilder
|
||||
* @constructor
|
||||
* @returns {SearchCriteriaBuilder} An instance of the Search Criteria Builder.
|
||||
*/
|
||||
class SearchCriteriaBuilder {
|
||||
constructor() {
|
||||
this.data = new Array();
|
||||
return this;
|
||||
}
|
||||
|
||||
/** Add technician names to the search criteria.
|
||||
* @param {Array<String>} technicianNamesArray Array of technician names
|
||||
* @param {String} condition Condition to use for filtering, "is" or "is not" (Default: "is")
|
||||
* @param {String} operator Operator to use for filtering, "and" or "or" (Optional if first/only criterion)
|
||||
* @returns {SearchCriteriaBuilder}
|
||||
*/
|
||||
addTechnicians(technicianNamesArray, condition, operator) {
|
||||
if (!Array.isArray(technicianNamesArray) || technicianNamesArray.length === 0) {
|
||||
throw new Error('Technician names must be a non-empty array.');
|
||||
}
|
||||
condition = condition || 'is';
|
||||
|
||||
const newCriterion = {
|
||||
field: 'technician.name',
|
||||
condition: condition,
|
||||
values: technicianNamesArray
|
||||
};
|
||||
|
||||
if (operator) {
|
||||
newCriterion.logical_operator = operator;
|
||||
}
|
||||
|
||||
this.data.push(newCriterion);
|
||||
return this;
|
||||
}
|
||||
|
||||
/** Add status names to the search criteria.
|
||||
* @param {Array<String>} statusesArray Array of status names
|
||||
* @param {String} condition Condition to use for filtering, "is" or "is not" (Default: "is not")
|
||||
* @param {String} operator Operator to use for filtering, "and" or "or" (Optional if first/only criterion)
|
||||
* @returns {SearchCriteriaBuilder}
|
||||
*/
|
||||
addStatuses(statusesArray, condition, operator) {
|
||||
if (!Array.isArray(statusesArray) || statusesArray.length === 0) {
|
||||
throw new Error('Statuses must be a non-empty array.');
|
||||
}
|
||||
condition = condition || 'is not';
|
||||
|
||||
const newCriterion = {
|
||||
field: 'status.internal_name',
|
||||
condition: condition,
|
||||
values: statusesArray
|
||||
};
|
||||
if (operator) {
|
||||
newCriterion.logical_operator = operator;
|
||||
}
|
||||
this.data.push(newCriterion);
|
||||
return this;
|
||||
}
|
||||
}
|
||||
|
||||
/** List Info Builder
|
||||
* Class to help build list info for SDP API requests.
|
||||
* @class ListInfoBuilder
|
||||
* @constructor
|
||||
* @returns {ListInfoBuilder} An instance of the List Info Builder.
|
||||
*/
|
||||
class ListInfoBuilder {
|
||||
constructor() {
|
||||
this.data = {
|
||||
row_count: 100,
|
||||
start_index: 0,
|
||||
sort_field: 'last_updated_time',
|
||||
sort_order: 'desc',
|
||||
get_total_count: true
|
||||
};
|
||||
return this;
|
||||
}
|
||||
|
||||
setRowCount(count) {
|
||||
if (typeof count !== 'number' || count <= 0) {
|
||||
throw new Error('Row count must be a positive number.');
|
||||
}
|
||||
this.data.row_count = count;
|
||||
return this;
|
||||
}
|
||||
|
||||
setStartIndex(index) {
|
||||
if (typeof index !== 'number' || index < 0) {
|
||||
throw new Error('Start index must be a non-negative number.');
|
||||
}
|
||||
this.data.start_index = index;
|
||||
return this;
|
||||
}
|
||||
|
||||
setSortField(field) {
|
||||
if (typeof field !== 'string' || field.trim() === '') {
|
||||
throw new Error('Sort field must be a non-empty string.');
|
||||
}
|
||||
this.data.sort_field = field;
|
||||
return this;
|
||||
}
|
||||
|
||||
setSortOrder(order) {
|
||||
if (order !== 'asc' && order !== 'desc') {
|
||||
throw new Error('Sort order must be either "asc" or "desc".');
|
||||
}
|
||||
this.data.sort_order = order;
|
||||
return this;
|
||||
}
|
||||
|
||||
enableTotalCount(enable) {
|
||||
this.data.get_total_count = Boolean(enable);
|
||||
return this;
|
||||
}
|
||||
|
||||
setSearchCriteria(criteriaArray) {
|
||||
if (!Array.isArray(criteriaArray)) {
|
||||
throw new Error('Search criteria must be an array.');
|
||||
}
|
||||
this.data.search_criteria = criteriaArray;
|
||||
return this;
|
||||
}
|
||||
}
|
||||
|
||||
module.exports = {
|
||||
Client,
|
||||
SearchCriteriaBuilder,
|
||||
ListInfoBuilder
|
||||
}
|
||||
BIN
src/public/ding.mp3
Normal file
BIN
src/public/ding.mp3
Normal file
Binary file not shown.
481
src/public/index.html
Normal file
481
src/public/index.html
Normal file
@ -0,0 +1,481 @@
|
||||
<!DOCTYPE html>
|
||||
<html lang="en">
|
||||
<head>
|
||||
<meta charset="utf-8">
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1">
|
||||
<title>Closed ticket board</title>
|
||||
<link rel="preconnect" href="https://fonts.googleapis.com">
|
||||
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
|
||||
<link href="https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@400;500;600&family=IBM+Plex+Sans:wght@400;500;600&display=swap" rel="stylesheet">
|
||||
<style>
|
||||
@import url('https://fonts.googleapis.com/css2?family=Outfit:wght@400;500;600;700&display=swap');
|
||||
|
||||
:root {
|
||||
|
||||
--ground: hsl(210, 18%, 8%);
|
||||
--card: hsl(210, 16%, 13%);
|
||||
--ink: hsl(30, 30%, 96%);
|
||||
--muted: hsl(215, 12%, 68%);
|
||||
--rule: hsl(210, 12%, 24%);
|
||||
--signal: hsl(28, 95%, 58%);
|
||||
--signal-soft: hsl(28, 70%, 22%);
|
||||
--alert: hsl(14, 90%, 58%);
|
||||
|
||||
--font-ui: 'Outfit', system-ui, -apple-system, 'Segoe UI', sans-serif;
|
||||
--mono: "IBM Plex Mono", ui-monospace, SFMono-Regular, Menlo, monospace;
|
||||
|
||||
}
|
||||
|
||||
* { box-sizing: border-box; }
|
||||
|
||||
body {
|
||||
margin: 0;
|
||||
min-height: 100vh;
|
||||
display: flex;
|
||||
flex-direction: column;
|
||||
font-family: var(--font-ui);
|
||||
background: var(--ground);
|
||||
color: var(--ink);
|
||||
font-size: 15px;
|
||||
line-height: 1.5;
|
||||
-webkit-font-smoothing: antialiased;
|
||||
}
|
||||
|
||||
.wrap {
|
||||
max-width: 860px;
|
||||
flex: 1;
|
||||
margin: 0 auto;
|
||||
padding: 32px 20px 80px;
|
||||
}
|
||||
|
||||
/* ---- header ---- */
|
||||
|
||||
header {
|
||||
display: flex;
|
||||
flex-wrap: wrap;
|
||||
align-items: baseline;
|
||||
gap: 12px 20px;
|
||||
padding-bottom: 14px;
|
||||
border-bottom: 2px solid var(--ink);
|
||||
}
|
||||
|
||||
h1 {
|
||||
margin: 0;
|
||||
font-family: var(--mono);
|
||||
font-size: 17px;
|
||||
font-weight: 600;
|
||||
letter-spacing: -0.01em;
|
||||
}
|
||||
|
||||
.status {
|
||||
display: flex;
|
||||
align-items: center;
|
||||
gap: 7px;
|
||||
margin-left: auto;
|
||||
font-family: var(--mono);
|
||||
font-size: 12px;
|
||||
color: var(--muted);
|
||||
}
|
||||
|
||||
.dot {
|
||||
width: 7px;
|
||||
height: 7px;
|
||||
border-radius: 50%;
|
||||
background: var(--muted);
|
||||
flex: none;
|
||||
}
|
||||
|
||||
.status[data-auth="connected"] .dot {
|
||||
background: var(--signal);
|
||||
animation: pulse 2.4s ease-in-out infinite;
|
||||
}
|
||||
.status[data-auth="error"] .dot { background: var(--alert); }
|
||||
|
||||
@keyframes pulse {
|
||||
0%, 100% { opacity: 1; }
|
||||
50% { opacity: 0.25; }
|
||||
}
|
||||
|
||||
.meta {
|
||||
display: flex;
|
||||
flex-wrap: wrap;
|
||||
gap: 6px 18px;
|
||||
margin: 12px 0 0;
|
||||
font-family: var(--mono);
|
||||
font-size: 12px;
|
||||
color: var(--muted);
|
||||
}
|
||||
|
||||
/* ---- panels ---- */
|
||||
|
||||
.panel {
|
||||
margin-top: 24px;
|
||||
padding: 24px;
|
||||
background: var(--card);
|
||||
border: 1px solid var(--rule);
|
||||
}
|
||||
|
||||
.panel h2 {
|
||||
margin: 0 0 6px;
|
||||
font-size: 16px;
|
||||
font-weight: 600;
|
||||
}
|
||||
|
||||
.panel p {
|
||||
margin: 0 0 16px;
|
||||
color: var(--muted);
|
||||
max-width: 52ch;
|
||||
}
|
||||
|
||||
.code {
|
||||
display: inline-block;
|
||||
margin-bottom: 16px;
|
||||
padding: 10px 16px;
|
||||
background: var(--signal-soft);
|
||||
font-family: var(--mono);
|
||||
font-size: 26px;
|
||||
font-weight: 600;
|
||||
letter-spacing: 0.12em;
|
||||
}
|
||||
|
||||
button, .button {
|
||||
display: inline-block;
|
||||
padding: 9px 18px;
|
||||
border: none;
|
||||
background: var(--ink);
|
||||
color: var(--ground);
|
||||
font-family: var(--font-ui);
|
||||
font-size: 14px;
|
||||
font-weight: 500;
|
||||
text-decoration: none;
|
||||
cursor: pointer;
|
||||
}
|
||||
|
||||
button:hover, .button:hover { background: var(--signal); }
|
||||
button:focus-visible, .button:focus-visible,
|
||||
a:focus-visible { outline: 2px solid var(--signal); outline-offset: 2px; }
|
||||
|
||||
button.quiet {
|
||||
background: none;
|
||||
color: var(--muted);
|
||||
padding: 4px 0;
|
||||
font-family: var(--mono);
|
||||
font-size: 12px;
|
||||
text-decoration: underline;
|
||||
text-underline-offset: 3px;
|
||||
}
|
||||
button.quiet:hover { background: none; color: var(--ink); }
|
||||
|
||||
.error {
|
||||
margin-top: 20px;
|
||||
padding: 12px 16px;
|
||||
background: var(--card);
|
||||
border-left: 3px solid var(--alert);
|
||||
font-size: 14px;
|
||||
}
|
||||
.error strong { display: block; font-family: var(--mono); font-size: 12px; color: var(--alert); }
|
||||
|
||||
/* ---- tallies ---- */
|
||||
|
||||
.tallies {
|
||||
display: flex;
|
||||
flex-wrap: wrap;
|
||||
gap: 8px;
|
||||
margin-top: 24px;
|
||||
}
|
||||
|
||||
.tally {
|
||||
display: flex;
|
||||
align-items: baseline;
|
||||
gap: 8px;
|
||||
padding: 5px 12px;
|
||||
background: var(--card);
|
||||
border: 1px solid var(--rule);
|
||||
font-size: 13px;
|
||||
}
|
||||
.tally b {
|
||||
font-family: var(--mono);
|
||||
font-size: 12px;
|
||||
font-weight: 600;
|
||||
color: var(--signal);
|
||||
}
|
||||
|
||||
/* ---- feed ---- */
|
||||
|
||||
.feed { margin-top: 20px; }
|
||||
|
||||
.ticket {
|
||||
--age: 0;
|
||||
display: grid;
|
||||
grid-template-columns: 74px 1fr;
|
||||
background: var(--card);
|
||||
border: 1px solid var(--rule);
|
||||
border-bottom: none;
|
||||
}
|
||||
.feed .ticket:last-child { border-bottom: 1px solid var(--rule); }
|
||||
|
||||
/* The rail is the point of the whole page: how long ago this closed, drained
|
||||
of color as it ages out of the window. */
|
||||
.rail {
|
||||
display: flex;
|
||||
flex-direction: column;
|
||||
justify-content: center;
|
||||
padding: 14px 0 14px 14px;
|
||||
border-left: 3px solid color-mix(in oklab, var(--signal), var(--rule) calc(var(--age) * 100%));
|
||||
font-family: var(--mono);
|
||||
font-size: 15px;
|
||||
font-weight: 500;
|
||||
color: color-mix(in oklab, var(--signal), var(--muted) calc(var(--age) * 100%));
|
||||
}
|
||||
.rail small {
|
||||
font-size: 10px;
|
||||
font-weight: 400;
|
||||
letter-spacing: 0.08em;
|
||||
text-transform: uppercase;
|
||||
color: var(--muted);
|
||||
}
|
||||
|
||||
.body { padding: 14px 16px 14px 4px; min-width: 0; }
|
||||
|
||||
.subject {
|
||||
margin: 0;
|
||||
font-size: 15px;
|
||||
font-weight: 500;
|
||||
overflow-wrap: anywhere;
|
||||
}
|
||||
.subject span {
|
||||
font-family: var(--mono);
|
||||
font-weight: 600;
|
||||
color: var(--muted);
|
||||
margin-right: 8px;
|
||||
}
|
||||
|
||||
.byline {
|
||||
margin: 3px 0 0;
|
||||
font-size: 13px;
|
||||
color: var(--muted);
|
||||
}
|
||||
.byline b { color: var(--ink); font-weight: 500; }
|
||||
|
||||
.ticket.new { animation: slide 0.35s ease-out; }
|
||||
@keyframes slide {
|
||||
from { opacity: 0; transform: translateY(-6px); }
|
||||
to { opacity: 1; transform: none; }
|
||||
}
|
||||
|
||||
.empty {
|
||||
margin-top: 20px;
|
||||
padding: 40px 24px;
|
||||
background: var(--card);
|
||||
border: 1px dashed var(--rule);
|
||||
text-align: center;
|
||||
color: var(--muted);
|
||||
}
|
||||
.empty p { margin: 0; }
|
||||
|
||||
footer {
|
||||
margin-top: 28px;
|
||||
font-family: var(--font-ui);
|
||||
font-size: 11px;
|
||||
color: var(--ink);
|
||||
}
|
||||
|
||||
body > footer {
|
||||
margin-top: auto;
|
||||
max-width: 860px;
|
||||
width: 100%;
|
||||
padding: 0 20px 28px;
|
||||
}
|
||||
|
||||
@media (max-width: 520px) {
|
||||
.ticket { grid-template-columns: 62px 1fr; }
|
||||
.rail { font-size: 13px; padding-left: 10px; }
|
||||
}
|
||||
|
||||
@media (prefers-reduced-motion: reduce) {
|
||||
*, *::before, *::after { animation: none !important; transition: none !important; }
|
||||
}
|
||||
</style>
|
||||
</head>
|
||||
<body>
|
||||
<div class="wrap">
|
||||
|
||||
<header>
|
||||
<h1>Closed ticket board</h1>
|
||||
<div class="status" id="status" data-auth="disconnected">
|
||||
<span class="dot"></span><span id="statusText">Not connected</span>
|
||||
</div>
|
||||
</header>
|
||||
|
||||
<div class="meta" id="meta"></div>
|
||||
|
||||
<div id="main"></div>
|
||||
|
||||
<footer id="footer"></footer>
|
||||
</div>
|
||||
|
||||
<script>
|
||||
const $ = id => document.getElementById(id);
|
||||
|
||||
const ding = new Audio('/ding.mp3');
|
||||
ding.preload = 'auto';
|
||||
ding.volume = 0.5;
|
||||
|
||||
function beep() {
|
||||
ding.currentTime = 0;
|
||||
ding.play().catch(() => {
|
||||
});
|
||||
}
|
||||
|
||||
|
||||
|
||||
let data = null;
|
||||
let seen = new Set();
|
||||
let firstLoad = true;
|
||||
|
||||
const STATUS_TEXT = {
|
||||
disconnected: 'Not connected',
|
||||
pending: 'Waiting for authorization',
|
||||
connected: 'Live',
|
||||
error: 'Stopped'
|
||||
};
|
||||
|
||||
function elapsed(ms) {
|
||||
const mins = Math.floor(ms / 60000);
|
||||
if (mins < 1) return { value: 'now', label: 'just closed' };
|
||||
if (mins < 60) return { value: mins + 'm', label: 'ago' };
|
||||
const hrs = Math.floor(mins / 60);
|
||||
return { value: hrs + 'h ' + (mins % 60) + 'm', label: 'ago' };
|
||||
}
|
||||
|
||||
function clockTime(ms) {
|
||||
return new Date(ms).toLocaleTimeString([], { hour: 'numeric', minute: '2-digit' });
|
||||
}
|
||||
|
||||
function esc(text) {
|
||||
return String(text ?? '').replace(/[&<>"]/g, c => ({ '&': '&', '<': '<', '>': '>', '"': '"' }[c]));
|
||||
}
|
||||
|
||||
async function load() {
|
||||
try {
|
||||
const res = await fetch('/api/state');
|
||||
data = await res.json();
|
||||
render();
|
||||
} catch (err) {
|
||||
$('statusText').textContent = 'Server unreachable';
|
||||
}
|
||||
}
|
||||
|
||||
function render() {
|
||||
if (!data) return;
|
||||
|
||||
if (!firstLoad && data.tickets.some(t => !seen.has(t.id))) beep(); //Calls Beep
|
||||
|
||||
|
||||
$('status').dataset.auth = data.auth;
|
||||
$('statusText').textContent = STATUS_TEXT[data.auth] || data.auth;
|
||||
|
||||
$('meta').innerHTML = [
|
||||
'Checks every ' + data.checkMinutes + ' min',
|
||||
'Window ' + data.windowMinutes + ' min',
|
||||
data.watching.length ? 'Watching ' + data.watching.length + ' technicians' : 'Watching all technicians',
|
||||
data.lastCheck ? 'Last check ' + clockTime(data.lastCheck) : ''
|
||||
].filter(Boolean).map(t => '<span>' + esc(t) + '</span>').join('');
|
||||
|
||||
let html = '';
|
||||
|
||||
if (data.auth === 'disconnected' || data.auth === 'error') {
|
||||
html += `<div class="panel">
|
||||
<h2>Connect to the help desk</h2>
|
||||
<p>Zoho needs you to approve this board once. Connecting opens an authorization
|
||||
page and starts the checks as soon as you approve.</p>
|
||||
<button onclick="connect(this)">Connect</button>
|
||||
</div>`;
|
||||
}
|
||||
|
||||
if (data.auth === 'pending') {
|
||||
html += `<div class="panel">
|
||||
<h2>Approve the board</h2>
|
||||
<p>Open the authorization page and confirm this code matches the one shown there.</p>
|
||||
<div class="code">${esc(data.userCode || '...')}</div>
|
||||
<a class="button" href="${esc(data.verificationUrl || '#')}">Open authorization page</a>
|
||||
</div>`;
|
||||
}
|
||||
|
||||
if (data.lastError) {
|
||||
html += `<div class="error"><strong>Last check failed</strong>${esc(data.lastError)}</div>`;
|
||||
}
|
||||
|
||||
if (data.auth === 'connected') {
|
||||
const tallies = {};
|
||||
for (const t of data.tickets) tallies[t.technician] = (tallies[t.technician] || 0) + 1;
|
||||
const names = Object.keys(tallies).sort((a, b) => tallies[b] - tallies[a]);
|
||||
|
||||
if (names.length) {
|
||||
html += '<div class="tallies">' + names.map(n =>
|
||||
`<span class="tally">${esc(n)} <b>${tallies[n]}</b></span>`).join('') + '</div>';
|
||||
}
|
||||
|
||||
if (!data.tickets.length) {
|
||||
html += `<div class="empty"><p>Nothing closed yet.</p></div>`;
|
||||
} else {
|
||||
html += '<div class="feed">' + data.tickets.map(renderTicket).join('') + '</div>';
|
||||
}
|
||||
|
||||
html += '<p style="margin-top:16px"><button class="quiet" onclick="checkNow(this)">Check now</button></p>';
|
||||
}
|
||||
|
||||
$('main').innerHTML = html;
|
||||
|
||||
$('footer').textContent = data.tickets && data.tickets.length
|
||||
? data.tickets.length + ' tickets on the board'
|
||||
: '';
|
||||
|
||||
firstLoad = false;
|
||||
}
|
||||
|
||||
function renderTicket(ticket) {
|
||||
const age = Date.now() - ticket.closedAt;
|
||||
const e = elapsed(age);
|
||||
// 0 = just closed, 1 = fully aged out (one hour on)
|
||||
const fade = Math.min(age / (60 * 60 * 1000), 1).toFixed(3);
|
||||
const isNew = !firstLoad && !seen.has(ticket.id);
|
||||
seen.add(ticket.id);
|
||||
|
||||
return `<article class="ticket${isNew ? ' new' : ''}" style="--age:${fade}">
|
||||
<div class="rail">
|
||||
${esc(e.value)}
|
||||
<small>${esc(e.label)}</small>
|
||||
</div>
|
||||
<div class="body">
|
||||
<p class="subject"><span>#${esc(ticket.id)}</span>${esc(ticket.subject || 'No subject')}</p>
|
||||
<p class="byline"><b>${esc(ticket.technician)}</b> · closed ${esc(ticket.closedDisplay || clockTime(ticket.closedAt))}</p>
|
||||
</div>
|
||||
</article>`;
|
||||
}
|
||||
|
||||
async function connect(btn) {
|
||||
btn.disabled = true;
|
||||
btn.textContent = 'Connecting...';
|
||||
await fetch('/api/connect', { method: 'POST' });
|
||||
load();
|
||||
}
|
||||
|
||||
async function checkNow(btn) {
|
||||
btn.disabled = true;
|
||||
btn.textContent = 'Checking...';
|
||||
await fetch('/api/check', { method: 'POST' });
|
||||
load();
|
||||
}
|
||||
|
||||
load();
|
||||
setInterval(load, 5000); // pull fresh state from the server
|
||||
setInterval(render, 20000); // re-age the rails between pulls
|
||||
</script>
|
||||
<footer>
|
||||
<p>© 2026 <span style="color: hsl(28, 95%, 58%);">Isaac Godin</span>. All rights reserved.</p>
|
||||
<p>Design and Credits: <span style="color: hsl(28, 95%, 58%);">Isaac Godin</span></p>
|
||||
</footer>
|
||||
</body>
|
||||
</html>
|
||||
|
||||
37
src/routes.js
Normal file
37
src/routes.js
Normal file
@ -0,0 +1,37 @@
|
||||
const express = require('express');
|
||||
|
||||
function createRoutes(boardService) {
|
||||
const router = express.Router();
|
||||
|
||||
router.get('/state', (req, res) => {
|
||||
res.json(boardService.getState());
|
||||
});
|
||||
|
||||
router.post('/connect', async (req, res) => {
|
||||
const currentState = boardService.getState();
|
||||
if (currentState.auth === 'pending' || currentState.auth === 'connected') {
|
||||
return res.json({ ok: true });
|
||||
}
|
||||
|
||||
try {
|
||||
boardService.connect().catch(err => {
|
||||
boardService.failConnection(err);
|
||||
});
|
||||
res.json({ ok: true });
|
||||
} catch (err) {
|
||||
boardService.failConnection(err);
|
||||
res.status(500).json({ ok: false, error: err.message });
|
||||
}
|
||||
});
|
||||
|
||||
router.post('/check', async (req, res) => {
|
||||
await boardService.checkNow();
|
||||
res.json({ ok: true });
|
||||
});
|
||||
|
||||
return router;
|
||||
}
|
||||
|
||||
module.exports = {
|
||||
createRoutes
|
||||
};
|
||||
43
src/server.js
Normal file
43
src/server.js
Normal file
@ -0,0 +1,43 @@
|
||||
|
||||
require('dotenv').config({ quiet: true });
|
||||
|
||||
const path = require('path');
|
||||
const express = require('express');
|
||||
const { createBoardService } = require('./boardService');
|
||||
const { createRoutes } = require('./routes');
|
||||
|
||||
const { CLIENT_ID, CLIENT_SECRET, TECHNICIAN_NAMES, STATUS_NAMES } = process.env;
|
||||
const PORT = process.env.PORT || 3000; // default 3000
|
||||
|
||||
if (!CLIENT_ID || !CLIENT_SECRET) {
|
||||
console.error('Client id and secret missing from .env');
|
||||
process.exit(1);
|
||||
}
|
||||
|
||||
const technicians = (TECHNICIAN_NAMES ? TECHNICIAN_NAMES.split(',') : []).map(t => t.trim()).filter(Boolean);
|
||||
const statuses = (STATUS_NAMES ? STATUS_NAMES.split(',') : []).map(s => s.trim()).filter(Boolean);
|
||||
const statusSet = new Set(statuses.map(s => s.toLowerCase()));
|
||||
|
||||
const WINDOW_MINUTES = 10; // how far back the server looks in minutes
|
||||
const CHECK_MINUTES = 1; // how often the server checks for new tickets in minutes
|
||||
|
||||
const app = express();
|
||||
|
||||
//creates the board service with the config specified
|
||||
const boardService = createBoardService({
|
||||
clientId: CLIENT_ID,
|
||||
clientSecret: CLIENT_SECRET,
|
||||
technicians,
|
||||
statusSet,
|
||||
windowMinutes: WINDOW_MINUTES,
|
||||
checkMinutes: CHECK_MINUTES
|
||||
});
|
||||
|
||||
app.use(express.static(path.join(__dirname, 'public')));
|
||||
|
||||
app.use('/api', createRoutes(boardService));
|
||||
|
||||
//starts listening on port specified
|
||||
app.listen(PORT, () => {
|
||||
console.log(`Open http://localhost:${PORT}`);
|
||||
});
|
||||
104
src/tickets.js
Normal file
104
src/tickets.js
Normal file
@ -0,0 +1,104 @@
|
||||
const axios = require('axios');
|
||||
|
||||
function toMillis(completedTime) {
|
||||
if (!completedTime) return null;
|
||||
const raw = typeof completedTime === 'object' ? completedTime.value : completedTime;
|
||||
const ms = Number(raw);
|
||||
return Number.isFinite(ms) ? ms : null;
|
||||
}
|
||||
|
||||
function getRelevantTicketTime(ticket) {
|
||||
return toMillis(ticket.completed_time)
|
||||
|| toMillis(ticket.resolved_time)
|
||||
|| toMillis(ticket.last_updated_time)
|
||||
|| null;
|
||||
}
|
||||
|
||||
async function fetchClosedTickets({ accessToken, state, tickets, technicians, statusSet, windowMinutes }) {
|
||||
if (!accessToken) return;
|
||||
|
||||
try {
|
||||
const windowStart = Date.now() - windowMinutes * 60 * 1000;
|
||||
|
||||
const listInfo = {
|
||||
list_info: {
|
||||
row_count: 200,
|
||||
sort_field: 'last_updated_time',
|
||||
sort_order: 'desc',
|
||||
fields_required: [
|
||||
'display_id',
|
||||
'subject',
|
||||
'status',
|
||||
'completed_time',
|
||||
'resolved_time',
|
||||
'last_updated_time',
|
||||
'technician'
|
||||
],
|
||||
search_criteria: [
|
||||
{
|
||||
field: 'last_updated_time',
|
||||
condition: 'greater_than',
|
||||
value: windowStart.toString()
|
||||
}
|
||||
]
|
||||
}
|
||||
};
|
||||
|
||||
const response = await axios.get('https://ithelp.mainecc.edu/api/v3/requests', {
|
||||
params: { input_data: JSON.stringify(listInfo) },
|
||||
headers: {
|
||||
Authorization: `Zoho-oauthtoken ${accessToken}`,
|
||||
Accept: 'application/vnd.manageengine.sdp.v3+json'
|
||||
}
|
||||
});
|
||||
|
||||
const found = response.data?.requests || [];
|
||||
|
||||
for (const ticket of found) {
|
||||
const statusName = ticket.status?.name || '';
|
||||
const statusInternalName = ticket.status?.internal_name || '';
|
||||
const statusMatches = !statusSet.size
|
||||
|| statusSet.has(statusName.toLowerCase())
|
||||
|| statusSet.has(statusInternalName.toLowerCase());
|
||||
if (!statusMatches) continue;
|
||||
|
||||
const closedAt = getRelevantTicketTime(ticket);
|
||||
if (!closedAt || closedAt <= windowStart) continue;
|
||||
|
||||
const technician = ticket.technician ? ticket.technician.name : null;
|
||||
if (!technician) continue;
|
||||
if (technicians.length && !technicians.includes(technician)) continue;
|
||||
|
||||
tickets.set(String(ticket.display_id), {
|
||||
id: ticket.display_id,
|
||||
subject: ticket.subject,
|
||||
technician,
|
||||
status: statusName || null,
|
||||
closedAt,
|
||||
closedDisplay: ticket.completed_time?.display_value
|
||||
|| ticket.resolved_time?.display_value
|
||||
|| ticket.last_updated_time?.display_value
|
||||
|| null
|
||||
});
|
||||
}
|
||||
|
||||
const cutoff = Date.now() - 12 * 60 * 60 * 1000;
|
||||
for (const [key, ticket] of tickets) {
|
||||
if (ticket.closedAt < cutoff) tickets.delete(key);
|
||||
}
|
||||
|
||||
state.lastCheck = Date.now();
|
||||
state.lastError = null;
|
||||
} catch (err) {
|
||||
const detail = err.response?.data;
|
||||
state.lastError = detail?.response_status?.messages?.[0]?.message
|
||||
|| (typeof detail === 'string' ? detail : null)
|
||||
|| err.message;
|
||||
state.lastCheck = Date.now();
|
||||
console.error('Error: ', detail || err.message);
|
||||
}
|
||||
}
|
||||
|
||||
module.exports = {
|
||||
fetchClosedTickets
|
||||
};
|
||||
Loading…
Reference in New Issue
Block a user