Reads all statuses and users now also updated the repo to contain a simple setup guide and an example .env

README.md

@@ -1,6 +1,15 @@
 # sdp-request-watcher
 
-A locally run JS app to monitor for request closures using Zoho's SDP Cloud API.
+
+# Setup
+env.example contains the setup for the env requires a Non-Browser Application key from https://api-console.zoho.com/add
+
+Technicians and Statuses are checked in the .env file
+
+I resolved the issue with it only finding closed tickets so it should now find resolved and closed I havent tested with others but will
+
+The technician field can have spaces after the comma however the statuses can not. There can be no spaces before the status or it wont work properly.
+
 
 ## Reference Materials
 

src/env.example

@@ -0,0 +1,4 @@
+CLIENT_ID=
+CLIENT_SECRET=
+TECHNICIAN_NAMES=First Last, First Last
+STATUS_NAMES=Closed,Resolved

src/test.js

@@ -67,9 +67,9 @@ async function fetchClosedTickets() {
                 fields_required: ["display_id", "subject", "status", "completed_time", "technician"],
                 search_criteria: [
                     {
-                        field: "status.name",
+                        field: "status.internal_name",
                         condition: "is",
-                        value: "Closed"
+                        values: statuses.map(status => status.trim())
                     },
                     {
                         field: "completed_time",
@@ -145,7 +145,7 @@ async function main() {
 
     await pollForToken(deviceData.device_code, deviceData.interval);
 
-    setInterval(fetchClosedTickets, 600000); //runs every 10 mins
+    setInterval(fetchClosedTickets, 1 * 60 * 1000); //Only change the first number the first is the amount of minutes between each run
     fetchClosedTickets();
 }